Welcome to www.samanjewelers.com & www.22ktonline.com.
If you continue to browse and use this website you are agreeing to comply with
and be bound by the following terms and conditions of use, which together with
our privacy policy govern 22ktonline.com relationship with you in relation to
this website.
The term "Saman Jewelers" or "22ktonline.com"or "us"
or "we" refers to the owner of the website whose registered office
is 12905 NW 23rd Street, Pembroke Pines, Florida, 33028, USA. The term
"you" refers to the user or viewer of our website.
Return Policy
If for any reason you do not like the item you have bought, you may return
it for an even exchange or a store credit, within ten business days, we will
ship you the new item as soon as we receive the one you have shipped back to
us. we will charge the difference if any, to the same account used originally.
Please send the items for exchange with a note, describing the item code of
the item you want in exchange, your address, phone number and email address.
You may use any carrier, you prefer, to send the Jewelry back to us, please
maintain all details of your shipment. The address to return the jewelry back
to us is the same that is on the invoice you receive, or you may access it here
If you are undecided about what you want to exchange it with, you may request
us, in a note to maintain a store credit in your account, and just send us an
email with your order number, when you place the order in the future, so we
can adjust the store credit against that order.
Please note that we require the customers to pay for the return shipping, from
our side, when they demand an exchange, within the specified time limit of ten
business days.
Sorry, we cannot issue full refunds on your credit card accounts, without charging
a 15% restocking fee. If you require a refund on your credit card, we will issue
it after deducting the restocking fee and the shipping charges. If you wish
to know the reasons, why we do this, please read further, the reasons are given
below.
Reasons for why we cannot issue a refund on your credit cards: When we charge
your cards and ship you the jewelry, we are charged a commission by the credit
card processors, if we give you a credit on your cards we are again charged
a commission, plus the handling and restocking the products back to inventory,
all amount to about 15% extra expense which is also called a restocking fee.
We do not want our customers to pay a restocking fee, and at the same time do
not wish to absorb the loss of 15% without making a sale, we could compensate
for the losses by increasing our sale prices, but we do not wish to put the
burden for paying higher prices on all our customers as most of our customers,
only require an exchange, so we offer an even exchange or store credit for which,
there is no extra charge, accept for the shipping charge. Please note that due
to health concerns, Nose pins are the only items for which we do not allow exchanges
or refunds.
Other Terms and Condition:
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without [business name]'s prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.
